SHIPPING & RETURNS
On this page, you will find all information regarding shipping and returns at TS NAILS.
SHIPPING
Free shipping
We offer free shipping on orders over:
- Netherlands: €125,- excluding VAT
- Belgium: €150,- excluding VAT
Important:
Free shipping is not applicable during discount promotions, sale periods, or other promotional offers, unless otherwise stated.
Digital products
For training courses, workshops, online lessons, gift vouchers, TS Club, and TS Club extensions, no shipping costs are charged, as these are not physical products.
Combination of digital and physical products
Are you ordering digital products in combination with physical products?
Then, for the calculation of free shipping, only the value of the physical products will be considered.
Free shipping only applies when the total value of the physical products amounts to:
- at least €125,- excluding VAT for shipping within the Netherlands
- at least €150,- excluding VAT for shipping to Belgium
If this amount is not reached, regular shipping costs will be charged.
RETURNS
We have a return period of 14 days.
This means you have 14 days from the day you receive your order to request a return.
For a return, we expect the product to be:
- unused;
- still fully sealed for sealed or pre-packaged products;
- in the same condition as it was received;
- returned in its original packaging if possible.
Therefore, please keep the packaging and any protective materials until you are sure you want to keep the product.
REQUEST A RETURN
Do you wish to exercise your right of withdrawal or return a product?
Then click on the "Request return" button on our website.
You can easily register your return via the withdrawal form.
After receiving your request, we will contact you by email to further process the return and inform you about the next steps.
RETURN COSTS
The costs for returning products are borne by the customer.
You can choose to arrange a return shipment yourself or ask us to create a return label for you.
In both cases, the return costs will be passed on to the customer.
If the product is damaged, defective, or incorrectly delivered due to an error by TS NAILS?
Then, of course, we will cover the return costs.
RETURN ADDRESS
TS NAILS B.V.
Bredeweg 146A
2761 KC Zevenhuizen
Netherlands
Items returned to us without a pre-registered return cannot be processed.
Do you have questions about returns? Please contact us at: info@tanyasavchenko.com
DAMAGE OR PROBLEMS
Check your order immediately upon receipt.
Have you received a damaged, defective, or incorrectly delivered item? Please contact us as soon as possible at info@tanyasavchenko.com.
We will assess the situation and, of course, provide a suitable solution.
EXCEPTIONS TO RETURNS
Due to hygiene and health reasons, certain products cannot be returned once the seal has been broken.
This includes, but is not limited to:
- Builder Gels
- Acrygels
- T-Gels
- Sculpt Jelly Gels
- Other sealed or pre-packaged products
These products can only be returned when the seal is completely intact.
Once the seal is broken, the right of withdrawal expires, and these products can no longer be returned.
Additionally, the following products cannot be returned:
- Gift vouchers
- Sale and Outlet items
If you have doubts about a specific product, please feel free to contact us.
EXCHANGES
Do you want to receive a different product?
The fastest way is to register the original product through the return process and then place a new order for the desired product.
LEGAL COOLING-OFF PERIOD WITHIN THE EUROPEAN UNION
For consumers within the European Union, there is a legal cooling-off period of 14 days.
Within this period, you have the right to cancel or return your order without giving any reason.
To exercise this right, the product must be:
- unused
- in its original condition
- returned in its original packaging if possible
REFUNDS
Once we have received your return, we will check whether the returned products meet the return conditions.
If the products are received in good order, we will process the return as quickly as possible, and the purchase amount will be refunded via the same payment method used to pay for the order.
Once the refund has been processed, you will automatically receive a confirmation by email.
The refund is usually processed within 10 business days.
Please note that banks and credit card companies may have additional processing times.
SHIPPING COSTS
When returning the entire order, you will receive the originally paid shipping costs back in addition to the purchase amount.
If only part of the order is returned, the original shipping costs will not be refunded.
The costs for returning products to TS NAILS are borne by the customer, unless the product is damaged, defective, or incorrectly delivered due to an error by TS NAILS.
Have you not received a refund 15 business days after your return was received by us?
Please contact us at info@tanyasavchenko.com.